CozyNCR

Personal Information Provided by Users

• Full name
• Phone number
• Email address
• Gender (optional)
• Date of birth (optional)
• Identity verification documents (PAN, Aadhaar, Passport, Driving License)
• Profile photos

Booking & Host Information

• Property details
• Photos and videos of listings
• Pricing and availability
• Guest reviews
• Booking dates and history

Payment & Financial Information

• UPI ID
• Bank account details (only for hosts)
• Payment history
• Transaction IDs
• Note: We do NOT store full card numbers. All payments are handled by secure third-party gateways.

Device & Technical Data

• IP address
• Device model
• OS version
• App version
• Device identifiers
• Crash logs
• Cookies and tracking technologies

Location Data

• Approximate or precise location (only with user permission)
• Location of listed properties

Automatically Collected Usage Data

• Pages viewed
• Buttons clicked
• Search history
• Time spent on pages
• Referring URLs

• Provide, maintain & improve the Platform
• Facilitate bookings between guests and hosts
• Verify user identity
• Prevent fraud, scams & illegal activities
• Process payments & refunds
• Customize user experience
• Provide customer support
• Send important notifications & updates
• Comply with law enforcement and regulatory requirements

• User Consent
• Performance of Contract (providing bookings)
• Legitimate Interests (security, fraud prevention, analytics)
• Legal Obligations (tax, verification, criminal complaints)

Verified Third-Party Service Providers

• Payment processors (UPI, Razorpay, Stripe, etc.)
• Cloud hosting (AWS, Google Cloud, etc.)
• SMS/Email OTP service providers
• Analytics partners

Hosts & Guests

• To complete bookings

Law Enforcement

• When legally required or in cases of: Fraud, Abuse, Criminal activity, Court orders

Business Transfers

• If CozyNCR is acquired or merged, user data may be transferred securely.

• We DO NOT sell user data to third parties.

• AES-256 encryption
• HTTPS/SSL security
• Secure cloud storage
• Limited employee access
• Two-step admin verification
• Regular security audits
• Real-time fraud detection systems
• No method of transmission is 100% secure, but we follow global best practices to protect your data.

We keep user data only as long as necessary for:

• Providing services
• Legal compliance
• Audit / tax requirements
• Security & dispute resolution
• Users may request deletion anytime (unless required by law to retain).

Your data may be transferred to servers located outside India (e.g., Singapore, US, EU) depending on where our service providers are hosted. We ensure that all transfers comply with global privacy regulations and secure-transfer agreements.

You may:

• Access your data
• Correct inaccurate information
• Request deletion
• Request restriction of processing
• Withdraw consent
• Request a copy of your data
• Requests can be made via ncrcozy@gmail.com

We use cookies and similar technologies for:

• Authentication
• Security
• Analytics
• Personalization
• Improving app performance
• Users may disable cookies, but some features may not function properly.

Our Platform is not intended for users under 18. We do not knowingly collect data from minors.

CozyNCR may contain links to external websites. We are not responsible for their content or privacy practices.

We may use automated systems and manual checks to:

• Detect suspicious behavior
• Block fraudulent users
• Verify identity documents
• Track illegal activities
• Fraudulent users may be permanently barred and reported to authorities.

We may send:

• Transactional SMS
• OTPs
• Security alerts
• Policy updates
• Promotional messages (with opt-out option)

All disputes will be handled under the jurisdiction of courts in Noida, Uttar Pradesh.

We may update this Privacy Policy from time to time. Continued use of the Platform after updates means acceptance of the new terms.